This project enables real-time queue monitoring and contact cherry-picking in Amazon Connect, using Lambda functions, a DynamoDB table, EventBridge rule, and an API Gateway. It features automatic ...
LAS VEGAS--(BUSINESS WIRE)-- At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI enhancements for Amazon Connect, AWS’s ...
Customers migrating from an existing on premises platform or CCaaS solution may need to transfer calls from that legacy platform to Amazon Connect while maintaining context. Maintaining context when ...
Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...
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