We've all been there: endless hold times, unresolved issues and wondering if anyone actually wants to help. The good news? Customer service experts say simple strategies can transform those ...

The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

Attitude is everything in the service industry, especially for call centre agents in B2B and B2C organisations. Individuals with a positive, never-say-never attitude make great sales people. Build a ...

We celebrate Customer Service Week and CX Day in the first week of October. Customer service is a term neatly nested within a more robust category known as customer experience (CX). Many other factors ...

The difference between good and great is often determined by what you do to push yourself a little further than you thought possible. For home service business owners, being able to take your CSRs ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. All startup businesses know that the best CRM software is important and that ...