Companies on this list are wonderful examples of how their products expand the power of KM in changing knowledge environments. They stand out in the KM field, and we applaud their accomplishments. As ...

International winners of the Most Innovative Knowledge Enterprise (MIKE) awards are in the spotlight at CII's Global Knowledge Virtual Summit 2020: Knowledge in the Age of Artificial Intelligence.

One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

Knowledge has been and will continue to be a key competitive differentiator when it comes to driving organizational performance. The power of people and machines working together offers the greatest ...

HOUSTON--(BUSINESS WIRE)--APQC, the benchmarking and best practices research firm, has named eight organizations as recipients of its 2025 Excellence in Knowledge Management (KM) recognition program.

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

Knowledge sharing (including validation of claims) is an untapped information and knowledge management challenge that involves collaborating beyond the firm with educators, environmental groups, risk ...

According to APQC’s 2026 Knowledge Management Priorities and Trends research, only 4% of organizations report reaching the “innovating” stage of KM maturity, where knowledge practices are fully ...